Banks in APAC must catch up to meet customers’ expectation for instant and personalised credit

In December 2020, analytics software company FICO commissioned TABInsights, the research arm of The Asian Banker, to conduct a survey across 5,000 digital banking customer respondents in 10 key Asia Pacific (APAC) markets, namely Australia, Hong Kong, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, Taiwan, Thailand, and Vietnam.

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